Cassettes to CD FAQ

Q: Will you be returning my cassette with the CD that you create?
A: Yes we will. This place would fill up pretty fast if we did not return everything to a customer.

Q: Where is Cassette-to-CD.com located?
A: Our office is located just north of Chicago in Skokie, Illinois.

Q: I'm local, may I come to drop off and pick up my originals?
A: Yes you may, but we suggest that you contact us before you come. We will also supply driving directions to our location.

Q: I don't really know if my tapes are longer than 60 minutes or not. What should I do in that case?
A: If you are not sure, send us the order and we will invoice you when the job is completed.

Q: How long will it take to complete my order?
A: Regular size orders of 10 or less cassettes are generally completed in one to three business days.

Q: What can you say about the quality of the CD that you produce?
A: We only use the best state-of-the-art Audio equipment and professional quality software. This has created a high quality product for over 2,800 customers since January, 2001. You may also want to look over the customer's testimonials on this web site. We receive great customer feedback virtually every day. In fact, over 25% of our business is repeats and referrals.

Q: Will our cassettes be sent somewhere else to be processed?
A: No, they will not leave LPtoCD.com until the completed product is shipped back to you.

Q: Is this a sideline or full time business for you?
A: This is not not a sideline, or part-time job for us. We work at it fulltime, and then some.

Q: Is this Legal?
A: Yes, it is. A fair use copy for your own use is legal if you or your organization is the owner of the cassette. However if you intend to sell the CD(s) that we produce to someone else, on ebay or somewhere else, that is not legal. We do not seek or accept any illegal requests. The cassette-to-CD transfers that we do are for your own personal use only.

Q: My cassette tape appears to be broken. Do you repair cassette tapes?
A: Sorry, but we do not repair broken cassette tapes or those that have dried out and come off the end of the take up reel.

Q: How should I package these tapes to send to you?
A: We recommend that you wrap them in bubble wrap and use a good quality shipping box. Also professional shipping stores do a great job of packing items like valuable cassettes.

Q: Do you have any recommendation as to how we ship them to you?
A: Yes we do. We suggest you consider shipping the cassettes to us via any of the following: UPS, Fedex, DHL, US Postal Service Priority Mail.

Q: Is there an inexpensive way to send the cassettes to you?
A: The least expensive way that we are aware of to ship to us is via the US Postal Sevices' Media Mail. But you should be aware that sometimes these shipments can take one to two weeks to reach us.

Q: How do you ship the cassettes and CDs back to me?
A: Most shipments are sent back to you via UPS Ground. If you ask us to ship to a PO box we would, of course, send the package back to your via USPS priority mail.

Q: Do you offer "sound restoration"?
A: Yes, we do, but be aware that this can only reduce some background hiss and noise. It cannot remove background noise that is a part of the original material that was recorded. We use sophisticated software to do this but only utilize this feature when requested by the customer because virtually all "sound restoration" will affect the quality of the original sound to some degree.